Support

Get help with your xTerra robot from our support team and community.

Support Channels

📧

Email Support

For technical issues and general inquiries

support@xterrarobotics.com

Response time: 24-48 hours

💬

Community Forum

Ask questions and share knowledge with other users

Visit Forum
📚

Documentation

Search our comprehensive documentation

Browse Docs

What to Include in Support Requests

To help us resolve your issue quickly, please include:

  • Robot Information:
    • Model (Svan M2, Cobot C1)
    • Serial number (found on bottom plate)
    • Purchase date
  • Software Version:
    ros2 pkg list | grep xterra
cat /etc/xterra/version
  • Problem Description:
    • What you were trying to do
    • What actually happened
    • Steps to reproduce
    • Error messages or logs

Collecting Diagnostic Information

# Generate diagnostic report
ssh xterra@192.168.1.100
sudo xterra-diagnostics --full > diagnostics_$(date +%Y%m%d).txt

# Download the file
scp xterra@192.168.1.100:~/diagnostics_*.txt .

# Include this file in your support request

Warranty Information

All xTerra robots come with:

  • 1-year limited hardware warranty
  • 90-day software support
  • Lifetime access to documentation and updates

Extended warranty and support plans available. Contact sales for details.

Training & Consulting

We offer professional services for teams:

  • On-site Training: Hands-on training at your facility
  • Remote Training: Virtual sessions via video call
  • Custom Development: Application-specific development services
  • Integration Support: Help integrating with your systems

Contact us for pricing and availability.

Software Updates

# Check for updates
ssh xterra@192.168.1.100
sudo xterra-update check

# Install updates
sudo xterra-update install

# Reboot after update
sudo reboot

Return & Repair

If your robot needs repair:

  1. Contact support to obtain an RMA (Return Merchandise Authorization) number
  2. Pack the robot securely in original packaging if available
  3. Include RMA number and problem description
  4. Ship to the address provided by support
Important: Do not return products without an RMA number. Unauthorized returns may be refused.

Contact Information

xTerra Robotics
IIT Kanpur, Uttar Pradesh, India
Email: support@xterrarobotics.com
Website: xterrarobotics.com

← Troubleshooting